Media Commons workshop and tailgate

October 12th I attend the Penn State's Media Commons' Tailgate 2012 pre-conference workshop, "Using Mobile Media to Tell Engaging Stories". The workshop was facilitated by Stefani Sese, East Coast Region Director at the Center for Digital Storytelling CDS. It was designed to give an introduction to the CDS process and introduce attendees to the use of iOS devices in digital storytelling. The CDS workshop usually last three days, so our one day session scratched the surface. It still provided a good foundation and allowed attendees to gain "new perspectives, iPhone/iMovie skills or tips, and ideas for implementing digital storytelling."

October 13th I attended the Media Commons Tailgate 2012 themed "Rediscovering Our Roots." The tailgate "is a highly interactive event focused on exploring the possibilities for digital media in teaching and learning."

The day started out with an amazing keynote by Susan Russell,  artistic director of Cultural Conversations and assistant professor in the School of Theatre. The rest of the day was "an opportunity to creatively explore and dig into the role of new media in the classroom and the many new innovations the Media Commons is supporting this year."

I attended a number of the breakout sessions designed to highlight  faculty's use of new media in the classroom and others "designed to engage the audience in conversation." These included learning about the University's plan to implement Wordpress for its blogs and the one button studio.

There was a lunchtime activity where participants were asked to take photos on their way to and back from lunch and capture some aspect of the day. My best shot was of an instructional designer showing another faculty member the movie he created during the pre-conference.

Other images from the day's events and the videos we created during the pre-conference can be found on the Tumblr.

Candidate for ALA President

I am running for President of the American Library Association. The press release information is available from American Libraries. I am honored and excited for this opportunity. More information will be coming soon. If you are on Facebook, please be sure to like my fan page.

Stay tuned and vote for me!

Support EveryLibrary

My friend and colleague John Chrastka has launched EveryLibrary. Its mission is to help "public, school, and college libraries win bonding, tax, and advisory referendum, ensuring stable funding and access to libraries for generations to come."

Currently "EveryLibrary is seeking initial funding resources to become established as a 501(c)(4) nonprofit social welfare organization chartered to work exclusively on local library ballot initiatives. The organization will be registered in Illinois after reaching our funding/pledge goal from individual, corporate, union, and foundation donors. We will work in partnership with local library campaign leaders and independently to advocate for specific library initiatives among the voting public."

Consider joining me and hundreds of other library advocates in supporting the establishment of EveryLibrary.

ALA Annual Conference in Anaheim: Orange County

My ALA Annual Conference experience was definitely a whirlwind. I was constantly on the run but accomplished a lot. This was definitely a conference of getting things done.

I attended the Library Journal Movers & Shakers luncheon at The White House. The highlight of that event was seeing William Kamkwamba speak. He was engaging, informative, and funny. I look forward to reading my signed copy of his book The Boy Who Harnessed The Wind.

I also had the opportunity to go on the Queen Mary with my Sage Reference colleagues. The 40 minute drive to Long Beach was definitely worth it. It was also the only sightseeing on my trip.



My two back-to-back presentations went extremely well. I was the keynote for the New Members Round Table President's Program. I had the pleasure of presenting at the RUSA MARS Virtual Reference Discussion Forum. I was asked to talk briefly about technologies that may have a future impact on virtual reference service. I particularly enjoyed the discussion following my ideas and generated from the round table discussions. A very positive write up of this session was posted by Library Journal.

On Sunday morning I introduced author Sapphire. That evening while at a reception hosted by Oxford a few people said hello to me and they recognized me from introducing Sapphire that morning. It was nice to meet new people and get positive feedback. I also ran into a bunch of people I know at Oxford's reception hosted at Bowers Museum. I'm always thrilled when that happens.

This conference also marked the conclusion of my term on the ALA Executive Board. It has been an absolutely wonderful experience. I am still incredibly grateful to the members of the board nominating committee and ALA Council for giving me the opportunity to serve the Association in this capacity. I have worked hard, taken this responsibility seriously, and had so much fun.

ALA Annual 2012 Preparations

I'm getting ready for the ALA Annual conference in Anaheim. It's hard to believe this will be my last conference as a member of the ALA Executive Board. My schedule is still shaping up, but here are some of the highlights for what will be a very busy (and hopefully very good) week. Note that I have back-to-back presentations on Saturday -- 1:30-3:30pm and 4-5:30pm!

Wednesday, June 20
PIT - ORD - SNA

Thursday, June 21
Special reception honoring Library Champions, Major Donors, and Legacy Society members
distribute executive board liaison talking points to ACRL, COL, COD, TOLD

Friday, June 22
ALA Executive Board I
ALA Opening Ceremony and ribbon cutting for Exhibits Opening

Saturday, June 23
ALA Council orientation
Visit the exhibits
Lunch - thanks EBSCO!
Lead Presenter: NMRT President's Program
Lead Presenter: RUSA MARS Virtual Reference Discussion Forum
Scholarship Bash
#ala12 After Hours / LibrarianWardrobe Walkoff Contest

Sunday, June 24
Breakfast - thanks ebrary!
ALA Council I
Introduction for Auditorium Speaker Series: Sapphire
Planning and Budget Assembly
Division Leaders/BARC joint meeting
executive board liaison visits:  CORS, Membership

Monday, June 25
ALA Council II
ALA Executive Board II
executive board liaison visits: OITP, LLAMA

Tuesday, June 26
ALA Council III
Closing General Session: JR Martinez
Inaugural Brunch
ALA Executive Board III

Wednesday, June 27 and Thursday, June 28
SNA - ORD - PIT

Empowering Diverse Voices

I was asked to participate in the video series for the "Empowering Diverse Voices" initiative. This is part of ALA President Molly Raphael's Diversity Leadership Initiative and "seeks to expand and enhance leadership development opportunities for our more diverse workforce, ensuring that the library leaders of tomorrow, at all levels and in all types of libraries, are as diverse as communities we serve." I encourage you to watch all the short videos in this series.

Library Thought Leaders Q&A

I am thrilled to be featured as part of the Library Thought Leaders Q&A on the Text A Librarian blog. I really enjoyed the opportunity to think about and respond to some great questions. Check it out, as well as the Q&A with some other great librarians.

Hack Library School: Advice from a hiring manager

On November 4, 2011, I had the opportunity to speak with MLIS student Ashley Wescott about my experience in academic libraries. One of the requirements for Ashley's Academic Libraries course was to interview an academic librarian. I'm very glad she picked me. We had a lively conversation via Skype that lasted almost two hours! It probably would have gone on longer had her dog not started giving her "the look".

In mid-December Ashley contacted me about writing a blog post for Hack Library School based on the job hunt portion of the interview. My response was "of course!" That post went live today. Ashley is a great writer and an enthusiastic University of North Texas MLIS candidate. My thanks to Ashley and the Hack Library School team for the opportunity, and I look forward to collaborating with Ashley again in the future.


Follow Ashley on Twitter @2TheLibrary and on her blog, which documents her journey through children’s and young adult literature.

Library Day in the Life: February 3

Friday! My calendar was pretty open, so I spent a lot of time working through the VHS collection spreadsheet my LIS intern has been putting together. A frustration of trying to format modernize the film collection at my library is the surprising number of titles that are not available in DVD or BluRay. I was amazed to discover that The Spirit of Crazy Horse is not available on DVD. Don't even get me started on recordings produced by local historical societies. It's an interesting process.

I also spent some time reading though tweets and blog postings by other Library Day in the Life participants. It's always fun to get a glimpse into other library professional's lives. It is inspiring and encouraging. Best of all, it's an opportunity to start a dialogue with others. I'm all about making connections, collaborating, and learning. This project provides me with a real opportunity to have that experience in a new way.

Library Day in the Life: February 2

This morning my full-time staff member and I met with University Libraries administration via conference call for our mid-year budget review. The meeting went well. Our agenda included the give back deadline (if we anticipated having any funds left over by the end of the budget year), additional resources needed, and "tactical initiatives as they relate to strategic plan and cost implications". We are on target with our budget although things might get a little tight to close out the year. We'll have a conference call sometime in late April to plan for the 2012-2013 fiscal year.

During the afternoon I did some ordering for the circulating collection at my campus as well as the Diversity collection for the University Libraries. I am the selector responsible for the diversity fund for materials that are primarily housed at the University Park campus. Those purchases are funded through the Paterno endowment.

I also worked on revising the form for circulating digital equipment. I revised the form for our (limited) circulating laptop collection. The old form had a lot going on which meant it was confusing and took a long time to complete. The revisions I made to make the form easier to complete and streamline the process were well received by my staff and users, so I decided to use it as the template for the digital equipment form. Hopefully it will be met with the same positive response.

Library Day in the Life: February 1

I don't have very much to report about my day. I did meet with my full-time staff member to plan for a budget update call tomorrow. We took a look at our budget and did some projections for the remainder of the year to make sure we stay on track financially. This is my second year going through this process and I'm happy to report it makes a lot more sense to me this year. Budgets are not as scary as you think.

I also participated in the ALA Committee on Legislation's (COL) monthly conference call. I am the ALA Executive Board liaison to COL, so I try to learn more about their work via their listserv, calls, and retreat. Today's agenda included discussing the Legislative Agenda, an overview and discussion of Midwinter, and any updates on legislation.

Library Day in the Life: January 31

Today was a much busier day than yesterday. I had my monthly telephone meeting with my boss. She actually has a cold and sounded miserable. On the plus side she wasn't at the office, but she was trying to keep up with work from home. We had a productive meeting. I caught her up on my Midwinter and things in general at the campus library.

I met for a little while with my LIS intern. We touched base about a project I have her working on to evaluate the library's VHS collection. By comparing holdings with other campuses in the system, alternate physical formats (DVD, BluRay), streaming video services (such as Filmakers Library online,), and circulation statistics I'll make some collection development decisions. I will also have to consider the impact shifting to other formats will have on accessiblity including access to closed captioning and and subtitles.

My afternoon was spent covering my regular Tuesday afternoon virtual reference shift. I've been staffing our virtual reference desk on Tuesdays 12-3pm since September 2004. It's really hard to believe I've been part of our team for that long. Where does the time go? I really enjoy virtual reference, it can a rewarding learning experience and I can honestly say that the frustrations have been minimal.

In case you missed the announcement, National Library Legislative Day will take place April 22-24, 2012 in Washington, D.C.. Registration is now open.

Throughout the day I chipped away at email. I provided some feedback regarding an LIS curriculum review from the standpoint of an employer. That was an interesting process for me particularly as someone who has been mentoring more and more LIS students and graduates and my work within ALA. It is also a reminder that LIS education is indeed interested in providing students with the skills necessary to be successful in the workforce.

Library Day in the Life: January 30

It's my first day back at the office after the ALA Midwinter Meeting in Dallas. Thankfully, things were pretty uneventful at the library while I was away. I caught up with my full time staff member Ruth. It was great to see her, she stays on top of so many things and makes my job that much easier. I was also greeted by this stack of mail. The overwhelming majority of them are book catalogs addressed to different librarians who have worked here.



I spent a lot of time getting through email and trying to respond to the really really important messages. One of those messages was from faculty wondering if I could help find impact factor information and article acceptance rates for a journal. I was happy to highlight our access to Journal Citation Reports (JCR) and highlight some of the data it provides for journals it indexes. Not all journals are indexed, which can be really problematic for interdisciplinary researchers. Article acceptance rate information is getting harder to nail down, especially with open access and e-only journals on the rise. Thankfully we can send emails to editors and ask these questions. I wonder at what point these "measures" are reconsidered.

Tomorrow and Wednesday will be the really important messages.

I had a really decent day, although it sounds somewhat boring. As in previous libday cycles, the week starts off slow but usually picks up.

Midwinter Preparations 2012

It's that time again! Tomorrow I'm headed to the ALA Midwinter Meeting in Dallas. As usual, my calendar is pretty full. I'm actually looking forward to all of my meetings in addition to seeing many great colleagues and making new friends.

Highlights from my schedule include:

I'll be doing the introduction for the Special Masters Series: A Library occupies Occupy Wall Street.

I'll talk very briefly (5 minutes!) to the 2012 Emerging Leaders class about getting involved in round tables.

 Attending all meetings of the ALA Executive Board, ALA Council, and the Budget Analysis & Review Committee (BARC).

Liaison visits to a variety of ALA divisions and committees.

And, of course, talking to people in the hallway of the convention center and at social gatherings.

Ensure that every child in America has access to an effective school library program

Carl Harvey, 2011-2012 American Association of School Libraries president, has initiated a White House petition on school libraries, which specifically petitions the Obama administration to “ensure that every child in America has access to an effective school library program.” 25,000 signatures are required in order for this petition to be viewed by White House staff, no later than February 4, 2012.

Please take a few seconds to sign this petition, spread the word to your member groups, ask your colleagues and library supporters in your circles to sign on, and spread the word via Facebook, Twitter and other channels!

* We’ve heard that the petition software is temperamental. If you cannot sign in on your  first attempt, please log out and log back in. Or, try a different web browser, or as a last resort, try a different computer.

* White House petitions must be authored by individuals, not any association. Therefore, Carl has introduced this petition as an individual, not as a representative of AASL or ALA.

Thank you,

Marci Merola
Director
Office for Library Advocacy
American Library Association
800.545.2433, x2431
mmerola@ala.org

Power to the Patron: Panel Presentations

Lisa Carlucci, Director of design think do, put together this year's Library Journal Virtual Tech Summit "Power to the Patron". The event included a keynote, three panels, and a tweet-up #ljtechsmt. I was the twitter moderator for the keynote, first panel, and assisted with the tweet-up. This entry is focused on the first panel and the tweet-up.

The first panel, moderated by Cody Hanson, was Mobile Apps: What Do Users Need? 

Nate Hill, Web Librarian doing design and development work at the San Jose Public Library, talked about the Scanjose.org project. Scanjose is a walking tour of San Jose using images from the library collection. It is best experienced when using it on a mobile device or a tablet in San Jose, CA. For this project, Hill had to decide if they wanted to create a native mobile app or just have it work in a web browser. Working in  a browser meant they can could do what they already knew what to do. HTML5 and Drupal 7 were used, and jQuery mobile was also used for easy to use buttons. This project allows the library to engage people in a new way


Rebecca Ranallo, Internet & Media Services Manager for the Cuyahoga County Public Library, talked about CCPL Mobile. The library decided to go moble to support its mission: be most convenient public library. CCPL mobile is partnership with Boopsie. The app was also developed because the current library website is pretty inflexible. A great thing about the CCPL app is it allows you to check out materials via mobile device right there in the stacks. CCPL stopped security stripping materials as they found it was cheaper to replace missing items than security tag everything in their collection. Since implementing the app, they've seen a significant increase in use of digital materials. Approximately 4300 customers (predominately iPhone and Android) are using the app. Popular uses: catalog search, self checkout, digital media, library locator, my account. CCPL advertised the availability of the app via library website and social media: purchased Google ads and created QR codes.


Michael Whitchurch, chair of the Learning Commons Department in the Harold B. Lee Library at Brigham Young, was the next panelist. Whitchurch started by asking participants where they've seen QR codes. Next he ask when should we use QR codes in libraries? What is the Value Add? Value add included things like event details (lecture announcement poster), independence (audio tour, activity that allows for participation flexibility), an actionable task (reserving a room). Where should you put QR codes? Point-of-need, location specific information. Sign positioning is key, near signs with similar information. Why use QR codes? Convenience (quicker), simplify a task, url duplication. Have a purpose beyond "hype" for your QR code, use when and where appropriate for the reason. Whitchurch also suggested visiting the Library Success wiki on QR Codes.


Dan DeSanto, Information and Instruction Services Department at the University of Vermont, was the final panelist. He discussed the Long Trail digital collection. He created an app using USGS Geographic Names Information System (GNIS) headings. GNIS provides standardize latitude/longitude points to create graphical access point. The app is still very much in development. Building/designing using Xcode 4, and  collaborating with the Computer Science department on its development. DeSanto likes working with apps because: extensibility, ability to put multiple collections in one app. He also likes working with apps because libraries create acces to digital collection at "point of interest".

After tweeting this session, I took a break to get away from the computer and eat lunch. I popped back later to catch the end of the final session and participate in  the tweet-up.

For me, one of the true "power to the patron" things mentioned was CCPL no longer using tattle tape in their print materials.

During the tweet-up, one of the best questions I saw asked was posted by Stephanie Chase @acornsandnuts:

For the post-#ljtechsmt crowd: if you could point a non-librarian to one bk/blog/wbste/resource dscr what libraries are about, it would be...

I'd be really interested in what titles you'd suggest.

Overall this was a pretty thought-provoking event. I appreciated the opportunity to interact with others around these topics and services. As always, I learned many new things.

Also check out: LJ Virtual Tech Summit Explores How Libraries Use Tech To Connect with Patrons

Power to the Patron: Keynote by Bryan Alexander

Lisa Carlucci, Director of design think do, put together this year's Library Journal Virtual Tech Summit "Power to the Patron". The event included a keynote, three panels, and a tweet-up #ljtechsmt. I was the twitter moderator for the keynote, first panel, and assisted with the tweet-up. This entry is focused on the keynote.


The keynote was presented by Bryan Alexander, senior fellow at the National Institute for Technology in Liberal Education, which provides outreach, communities of practice, research. Here are some highlights from Alexander's keynote based on my tweets.

Emerging technologies: thinking about multiple layers that overlay each other, as well as what they expose and reveal. What strata haven't been revealed?

Extrapolation: use it to assess larger fields, rising fields and declining industries.

Environmental scanning: multiple sources, overtime, pattern glimpses. OCLC does a good job of this. Environmental scans are helpful for seeing trends, but be careful to to see things that do not exist. Alexander talked about one of his favorite environmental scans from Kevin Kelly: screening, interacting, sharing, flowing, accessing, generating.

Premise of social media is that we make stuff, and that making stuff keeps going.

Construction of scenarios: creating small narratives about the future. These are not predictive, but allow you to explore ideas.

Futures market: pretend market (a game) in which players buy and sell shares in a future event. These are often applied for example to the stock market, sports (my love of fantasy football!), predicting who will win the U.S. presidency. Alexander ran futures market on how many institutions would participate in Flickr's Creative Commons project by 3/26/09. Whenever you try to predict the future, there are wild cards aka Black Swans.

The Horizon Report: used Delphi process, asked five questions. Time to adoption horizon: one year or less.

Technologies to watch for: ebooks, gaming based, gesture-based computing. We don't talk about social media, it's already taken over. Social media example: blogs being used in education (courses, scholarship), podcasts still huge, wikis for coursework. Social media tools are being used in a variety of mainstream ways. According to Alexander, "It's simply gone wild in education."

Private closed-door spaces are now accessible via social media.

Media permeable classrooms changes the way we teach.

Ebooks: Project Gutenberg goes back to the '70's. Format variation and diversity one of the problems. However, the presence is enormous. We might see new ways of reading and sharing as a result of ebook growing pains.

The ecology of devices: multiple devices competing and reinforcing each other. What do we already use? Laptops, mp3, clickers, cameras, netbooks. Devices are offering us with ways to interact with content, such as smart pens, tablets, etc.

Augmented reality (AR): instead of creating a virtual world, push the virtual into the actual world. Example: Beatles "Abbey Road" experience with smartphone. Role of the gaming world in AR. Alexander discussed games and gaming, mentioning Angry Birds, Farmville, and others. Gaming in libraries.

Gamified reality: games seeping out into everyday life, they are connecting more directly in literal practical conceptual levels. Airlines create gamification experience with levels in rewards programs think of it as a leader board. Gartner Associates felt mouse was on it's way out with touch screen, hand-held, or hands-free (video capture) operation/interaction are coming in.

1. Storytelling. 2. Critical literacy. 3. Going around the web. Storytelling in social media. Digital storytelling allows you to remix content. Storytelling example uses 5 Flickr images (examples from groups here). Only text is the title. The pictures tell the story. Alexander mentions We are the 99% tumblr as an example of digital storytelling.

Information literacy is needed more than ever. Alexander cited Ann Blair's Too much to know. The problem isn't abundance, we haven't developed good lenses. - Clay Shirky. Alexander feels librarians are heroes in this (information literacy).

Alexander read an except from Long Live the Web and encouraged attendees to read the entire piece.

From the Q & A:
Alexander noted librarians have wonderful voices to advocate for standards. He is a self-confessed "librarian fanboy".

What should librarians be aware of with regards to privacy in libraries? Users are very happy to share their private lives, sometimes we even pay for the privilege. Library world has critical role in advocating for patron's right to read and consume media on their own.

There is a huge recognition that we need more information literacy. Libraries may need to to make more opportunistic alliances.

Reframing and rethinking = what libraries can do to help with the importance and existence of digital storytelling.

People's love of diversions = different devices. This goes back to the discussion of the ecology of devices. More is better. Libraries when planning for technology should keep in mind that diversion devices could be made available.

A question was asked about archiving the digital world. Alexander noted the Library of Congress tweet archive and internet archive are good, but how do we capture someone's Farmville progress? Emulation can be another good way to archive. Actual physical archives still have a role to play in this process.

Gaming in libraries: thematic, casual games (think tetris, mindsweeper). Alexander suggested Jay is Games for additional ideas.

 You can follow Alexander on twitter: @bryanalexander

Academic Library Symposium: Bridging the Gaps

I attended the LJ/Temple Academic Library Symposium in Philadelphia. The theme was "Bridging the Gaps". The keynote and panels for the day were great opportunities to identify, acknowledge, and begin exploring ways to close those gaps. Several attendees tweeted from the event using the hashtag #futurelib11.

The morning started with a keynote by Kristin Antelman from North Carolina State University. She talked about some of the cultural gaps in academic libraries. One of th gaps is everybody vs IT. Angelman argued communication style and differences in decision making are major components of this gap. She also mentioned everybody vs administration is another gap, "citing some of the controversy over the Taiga forum statements as an example of library culture clashes" (tweeted by @hadro). Antelman noted the commonalities of these gaps are the preconceptions, and when she added trust as a major contributor it strengthened that concept for me.



Antelman spent a good amount of time on the Competing Values Framework and how it can aid in revealing gaps with an eye towards bridging them. One of my favorite quotes was "Organizational culture should never be viewed as static." I think that this is often a contributing factor to culture gaps in academic libraries. Strategies for bridging these gaps include assessing them as an organization and setting goals around actionable specifics. Antelman asked "Can there be a shared vision if there isn't a shared understanding of the culture?" I don't think I was the only person in the room who had an "a-ha" moment when she asked that question. She closed the keynote by showing the video "What are our future library leaders thinking?"

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Immediately following her keynote, Antelman facilitated the first panel of the day "Innovation: Freedom vs Control". Laurie Allen (Haverford College), Damon Jaggars (Columbia University), Bill Mayer (American University), and Jessica Rossi (Community College of Philadelphia) introduced themselves and told us why they were invited to be part of this panel. The majority of the time was spent answering questions from the audience. Those questions included:

• How do we keep communication flowing in both directions despite the organizational layers?
• How do you leverage individual effort and excellence for institutional benefit?
• What do we do about the idea that libraries are just books? Is it the administration's job to correct this misconception?

Kristin Antelman facilitating the first panel.

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I facilitated the second panel "People: Strengthening the Culture". I gave a very brief introduction:

This segment is a conversation focused on the people in and related to academic libraries. My colleagues who make up today's panel each bring a difference voice to our discussion. They will speak frankly about this pivotal gap in our culture.

Valeda Dent, Erin Dorney, Andy Burkhart, and Diane Skorina responded to the questions I wrote to frame the discussion.

1. What are the major misunderstandings in academic libraries? How do those misunderstandings manifest?
   
2. We've cited a number of "diversities of workforce" (generational, experience, students, status, user needs, etc.) and their associated misunderstandings that make academic libraries look very different, particularly moving forward.

   
   • How do we deal with resistance to current and future changes?

     
   • How does that resistance impact our library missions? College/university missions?

     
   • What effect does all this have on our ability to both recruit and retain the very best?

3. In 30 seconds or less what is the most important gap to bridge and why?

I left time for questions from the audience. The questions and comments were very good and helped to expand the conversation. An audience member noted that in many academic libraries a large percentage (65% was cited for the speaker's library) of employees are support staff, but most of the responses were focused on librarians. One audience member noted that a gap related to ethnic and racial diversity of academic librarians was something the panel did not directly address. Challenges related to mentoring, retention, and having more frank and direct conversations about this topic were also identified.

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Jody Condit-Fagan and Beth Bernhardt highlighted their experiences with the "Discovery Services Ignite Staff Collaboration and Empower End Users" session.


Beth and Jody answer questions.

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After lunch, Aaron Schmidt and Amanda Etches-Johnson, principals at Influx Library User Experience Consulting, introduced the afternoon session on the User Experience. It was noted to close the user gap, need to know what to change and have the ability to change it. To know more about people, we need to study them. Focus groups and surveys are better for learning people's opinions. Contextual inquiry as a great way to see how people are using the library. Schmidt ended with the useful reminder that "user research is cyclical."



Schmidt and Etches-Johnson asked a group of Temple students (three undergraduates, one graduate) a series of questions about their experiences using the campus library as well as electronic resources. The process was then repeated with four faculty (three from Temple, one from Drexel). Here are my observations based on my session tweets.

Students:

• students use the library to check out books, especially textbooks that are "overpriced", to do high volume printing, and find a quiet space to study away from their apartments. It is also a place to get help, Internet access, synergy of research process tools.I found it particularly interesting that quiet space was cited as a motivator to use the library.
•  One student wished the library were prettier and there were more libraries on campus so she could "library hop" to get a change of scenery. 
• Students wished there were more outlets, better seating arrangements and seating options, better lighting in the library. 
• Students did not use library when they were hungry or when they wanted to socialize and work. Certain coursework was cited as being okay to complete when hanging out with friends.
• 1 out of 4 students had a digital textbook required for class. Two of the three indicated they preferred print textbooks.
• An undergrad just said he "doesn't really know what the qualifications to be a librarian are."
• Despite not really using the library or librarians, student felt it would be a negative to the campus if the library closed.
• Undergrad indicates there could be a circulation based determination (no circ for 2yrs) for converting a book to e-copy.

Faculty:

• Most panelists using library in role of teacher as opposed to for their own scholarship.
• Faculty want students to use the print, browse shelves. 
• Panelists use their librarian for course related instruction. One faculty member said "Using experts is part of research process."
• One faculty member allows multimedia assignments, but most students choose to write a paper. 
• One faculty member noted "digital literacy is a limited literacy".
• Students need to experience primary source research in archives.  
• Faculty asked how they think undergrads can evaluate sources. One faculty member cites inability of students to have the skills to begin to evaluate resources. Hard for undergrads to recognize scholarly literature as a conversation. Source evaluation skills lacking for print probably also laking for electronic.
• Faculty using research guides for their discipline as a starting point for student research.
• Future library would be a collaborative physical space for interdisciplinary scholarly interaction. Future library could be semi-intimate space: comfy chair, cup of coffee, book. 
• As a student said earlier, one faculty member feels the library is real heart of university, necessary on campus.
• Curricular initiatives on campus need to be integrated with the library, such as internationalizing online teaching.

Steven Bell said a few closing remarks. I particularly liked when he said "We really need each other if we're going to do great things." He thanked everyone for attending and participating in the symposium. There was a lovely reception after the event.

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I had an opportunity to eat the most delicious hand drawn noodles with Josh Hadro, Aaron Schmidt, and Lindsay Sarin before driving back to Pittsburgh.

ALA Executive Board fall meeting 2011

After a full day of travel, also known as MRY-SFO-IAD-PIT-ORD, I arrived in Chicago for the ALA fall board meeting. Although I tried to limited telling my epic travel saga, I always ended it by making the point that I was still upright and smiling.

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Friday morning was the traditional board effectiveness session led by ALA's professional Parliamentarian Eli Mina. I always find this session useful and learn something new. I must admit it was kind of exciting to realize that I've learned a lot about being an effective board member and know what strategies we were talking about when. The first time the "two hats" idea was presented I was a bit confused, but I'm happy to say I now know it inside and out.

The afternoon was spent at the Millennium Knickerbocker Hotel for the Joint Boards meeting. The boards/executive committees of the ALA Divisions and the ALA Executive Board have lunch and meet together, usually in a facilitated session. This time we worked through the transforming libraries goal area of the strategic plan. The goal statement is

ALA provides leadership in the transformation of libraries and library services in a dynamic and increasingly global digital information environment.

During the first breakout session, we focused "on what short-term and longer-term changes we see happening within libraries in order to respond to the external challenges and opportunities libraries are facing."
The areas we explored included:

• Physical space
  
• Virtual space
  
• Library workforce
  
• Service portfolio
  
• Customer expectations
  
• External relationships
  
• Library Leadership expectations

We were assigned groups and each group was to consider the following questions based on one goal area:

• What are the key factors influencing/driving change?
  
• How do you see your area (breakout topic) transforming libraries in the short-term (1-3 years)?
  
• How do you see your area (breakout topic) transforming libraries in the longer-term (4+ years)?

In our second breakout session we focused "on what we believe are the implications for future programs and services offered by ALA and its Divisions" and considered two questions:

• What are the implications for collective ALA's programs and services (membership, partnerships, advocacy agenda, education programs, support to Divisions, etc.
• What are the implications for Divisions (membership, education programs, partnerships, networking, etc.)?

I think we had a productive session and ALA Executive Board and Division leadership are getting a better handle on how to work towards transforming libraries and the Association. Hopefully the round tables will be folded into these conversations.

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After the session was over I walked back to my hotel via Michigan Ave. I noticed that Lush products were being sold in Macy's, so I popped in for a bottle of The Olive Branch body wash. I also looked in various store windows and people watched.

That evening the majority of the board went to dinner together. I sat at the end of the table with Eli Mina and his lovely wife whom I'd met in D.C. in 2010. We enjoyed a good meal and lively conversation.

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Saturday and Sunday were packed meeting days. We had very full agendas, check them out here. We heard several informative reports and had really good discussion. I thought ALA President Molly Raphael did a really great job getting us through everything and keeping us effective as a board.

I had a late flight back to Pittsburgh. I picked up a bag of Garrett's popcorn at the airport. I'm not sure how I've not managed to buy some until now. It is delicious! I'm definitely picking up more the next time I head to Chicago.

Internet Librarian 2011: Day 4

This morning's keynote was the "Internet 2020: TrendWatch Smackdown". Roy Tennant moderated the panel featuring James Werle, Liz Lawley, and Stephen Abram.

James Werle gave a brief formal presentation, where he noted bandwidth will drive libraries ability to use and consume information online. He also thinks in/ability to keep up with bandwidth needs is approaching a dangerous level. Finally, he asked everyone to visit this url: http://bit.ly/pFcfRp

Then we got to the more smackdown portion of the session:

 What is the role of lightweight tech that has same utility of broadband heavy tech?

Lawley asked about freemium use products: those you use for free then shift to using for a small fee. This is tied into people's willingness to pay for a good experience. "Context trumps content."

One of the most thought-provoking things said during this session was by Abram: "seamless frictionless experiences with technology will fundamentally shift our behaviors."

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For a change of pace, and knowing I had to leave early to catch my flight back to Pittsburgh (only to turn around and fly to Chicago), I attended two CyberTours. I did this at Computers in Libraries and found it to be a great way to learn a little bit on a variety of topics. I tweeted both presentations.

The first CyberTour was "Streaming Media for Libraries". Cyrus Ford from UNLV led the tour. We've started providing streaming media at Penn State, with Filmmakers Library Online being the most recent acquisition. With video quality getting better as bandwidth increases, streaming media will likely take hold in libraries, especially academic libraries. Ford highlighted various free streaming media sites including: Academic Earth, America Rhetoric, Bio Interactive, Merlot, Oyez, Research Channel, Teacher Tube, YoVisto, and EDU YouTube. It was noted libraries should remember to work with companies to obtain cataloging records for streaming media, creating an additional access point to these resources. I also found it helpful to learn the subject heading is "streaming media". While we're often talking about streaming media as films and documentaries, Ford highlighted a more internally produced streaming media libraries could be involved: streaming as a benefit for instruction. Course lectures can be streamed and made available via a library streaming site. As the number of courses available online or remotely spikes, this may very well be a new complement to electronic course reserves.

The second CyberTour was on Google+ presented by Miles Kehoe (@miles_kehoe), president of New Idea Engineering, Inc. His tour was titled "Not your kid's social network." Kehoe described Google+ as "an interest network and information network" drawing on elements of twitter, LinkedIn, Skype, and social interests. He asked how many of the attendees were using Google+, Twitter, or Facebook. There was definitely a stronger showing for Facebook, then Twitter, and finally Google+. There are three steps to using Google+:

1. Create your profile.
2. Decide who to follow.
3. Interact!

One point Kehoe made was "Google+ is best when you're honest." He also indicated "If nothing is happening in Google+ you're not using it right." Google+ hangouts seems to have some interesting features. These included the ability to bring up a video (ex. YouTube) and it watch together, and collaborate on a GoogleDocs. Currently only individuals can set up profiles on Google+, so you would not be able to set one up for your library or organization. I thought that Kehoe's most important point of the session was "Remember you're not the user, you're the product."

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After these CyberTours, I enjoyed a fantastic buffet lunch at Ambrosia India Bistro with Michelle Jacobs and Chuck Gibson, then headed to the airport. I had the nicest cab driver from Yellow Cab Co. He was looking for his usual classical music station that had seemingly disappeared overnight and shifted to a new music format. He finally settled on a light rock station and ended up talking about one of his and my favorite musicians, George Benson.

Before I left Monterey, I tweeted this: Thank you #il2011 for creative ideas, inspiration, and fun with old & new friends. The best time a first time attendee could experience. :)

Unfortunately my flight was delayed and I missed my connection in San Francisco. Not to worry, I've been pushed to a red eye headed to Washington, D.C. From there I'll fly back to Pittsburgh with just enough time to go to my car, switch suitcases, go back through security and catch my flight to Chicago. Wish me luck!